Privacy Policy

Conn Web Studio (ABN 82 975 957 314) respects your privacy. This policy explains what personal information we collect, why we collect it, how we store it, and what you can do about it.

In this policy, "we", "us" and "our" means Conn Web Studio. "You" means anyone who visits our website, enquires about our services, or becomes a client.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Information you give us directly

When you enquire, book a call, or buy a service, we may collect:

• Your name
• Your email address and phone number
• Your business name and website address
• Information about your business and what you need
• Your budget range, where you tell us
• Anything else you choose to include in a message

When you buy a Website Health Check or start a Care Plan, we also collect the website address you want us to review or look after, and any notes you add at checkout.

Payment information

We don't see or store your card details. Payments are processed by Squarespace Commerce and its payment providers (Stripe and PayPal). Your card details go directly to them. We receive confirmation that a payment succeeded, the amount, and your name and email, nothing more.

Information collected automatically

Like most websites, ours collects some information automatically when you visit:

• Pages you viewed and how long you stayed
• The website or search that brought you here
• Your general location (city or region, not your address)
• Your browser and device type

This comes from Squarespace's built in analytics and, where enabled, Google Analytics. It's aggregated and we don't use it to identify individuals.

Cookies

Cookies are small files stored by your browser. Ours are used to keep the site working properly, remember your preferences, and understand how people use the site. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

Client project information

If you become a client, we'll hold information needed to build and look after your website. This may include login details for your accounts, business documents, images, and content you provide. We only use these for your project and we don't share them.

Why we collect it

We use your information to:

• Respond to your enquiry and answer your questions
• Prepare quotes and proposals
• Deliver the service you've bought
• Send your Health Check report or monthly Care Plan summary
• Send invoices and receipts, and keep tax records
• Contact you about your project or plan
• Improve our website and services

We only send marketing emails if you've asked to receive them. Every one has an unsubscribe link, and unsubscribing doesn't affect anything else we do for you.

Who we share it with

We don't sell your information. We don't trade it. We don't give it to anyone for their own marketing.

We do use third party services to run the business, and your information passes through some of them:

• Squarespace: website hosting, forms, and online store
• Stripe and PayPal: payment processing
• Google Workspace: email and file storage
• Calendly: booking discovery calls
• Xero or similar: invoicing and accounting
• Google Analytics: website analytics, where enabled

Each has its own privacy policy. Some store data outside Australia, including in the United States. By using our website and services, you consent to your information being handled this way.

We may also disclose information if the law requires it.

How we store and protect it

Your information is stored in the services listed above, protected by passwords, two factor authentication where available, and the security measures each provider has in place.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

If a data breach occurs that is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner as required.

How long we keep it

We keep enquiry and client records for seven years after our last dealing with you, to meet Australian tax and business record keeping obligations. After that they're deleted.

Client project files and account access details are deleted or handed back when a project ends or a Care Plan is cancelled, unless you ask us to keep them.

Your rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct anything that's wrong or out of date
• Delete your information, where we're not required to keep it
• Stop sending you marketing emails

Email hello@connwebstudio.com.au and we'll respond within 30 days. There's no charge. We may need to verify who you are before acting on a request.

Third party links

Our website links to other websites, including those of our clients. We're not responsible for their privacy practices. Check their policies before giving them your information.

Children

Our services are for businesses. We don't knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top.

Complaints

If you're unhappy with how we've handled your personal information, email hello@connwebstudio.com.au with the details. We'll respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.