Last updated: 4 November 2026

Privacy Policy

Conn Web Studio (ABN 82 975 957 314), based in Echuca, Victoria, respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, enquire or engage our services.

We aim to follow responsible privacy practices. The Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us where legally required. Some small businesses are exempt, depending on their activities and turnover.

1. Information we collect

When you enquire, book a call or become a client, we may collect your name, email, phone number, business details, website address, budget information, project requirements, correspondence and billing details.

For client work, we may receive business content, photographs, documents and access to accounts or systems you authorise us to configure or support.

Our website and service providers may collect technical information such as IP addresses, browser and device details, approximate location, referral sources, page visits and cookie identifiers.

2. How we use information

  • Answer enquiries and arrange discovery calls.
  • Prepare proposals, agreements and project plans.
  • Design websites and configure agreed digital foundations.
  • Provide contracted technical support and communicate about projects.
  • Issue invoices, reconcile payments and keep accounting records.
  • Maintain security, improve our website and meet legal obligations.

We do not sell personal information.

3. Invoices and payments

We use Xero for invoicing and accounting. Depending on the invoice, you may pay by bank transfer, online card payment or PayPal.

For bank transfers, we may receive the payer name, payment reference, amount and date. For card and PayPal payments, the relevant payment provider handles the payment information under its own privacy practices. We receive transaction and reconciliation details but do not intentionally collect or store full card numbers or security codes.

4. Cookies and website analytics

Squarespace uses cookies and similar technologies for site functionality and may provide website analytics. Where enabled, Google Analytics may process usage information and online identifiers. Google Search Console provides information about search performance.

You can control cookies through your browser and any consent controls displayed on our website. Disabling certain cookies may affect functionality. We will configure consent controls as required by applicable law and the services we use.

5. Services we use and disclosures

We may use Squarespace (hosting and forms), Google Workspace (email and files), Calendly (bookings), Xero (invoices and accounting), PayPal and connected card payment providers (payments), and Google Analytics and Search Console (website insights, where enabled).

Information may be processed by these providers as needed to operate our business or deliver agreed services. We may also disclose information where legally required or with your authorisation. We do not give your information to unrelated third parties for their own marketing.

We also use AI tools to help with design, code, drafting and administration. We review everything ourselves before it is used or sent to you, and we do not enter passwords, account logins or payment details into these tools. Where client information is used, we limit it to what is reasonably needed for the task. These providers may process information outside Australia, as described in the next section.

6. Overseas processing

Some providers may store, access or process information outside Australia. Locations and safeguards vary by provider. Where Australian privacy law requires it, we will take reasonable steps concerning overseas disclosures. Contact us for more information about the providers used for your project.

7. Client account access and security

We use reasonable security measures, including account permissions, passwords and multi-factor authentication where available. We prefer delegated or collaborator access to client accounts where possible.

Client access is used only for authorised work and reviewed when the engagement ends. No online storage or transmission method is completely secure.

8. Retention and deletion

We keep information only as long as reasonably needed for the relevant purpose, contractual commitments, legal obligations and legitimate record keeping. Australian tax and accounting records may need to be kept for prescribed periods, often five years or longer depending on the record.

Enquiries, project files and access details are reviewed separately rather than automatically kept for the same period. We take reasonable steps to delete or de-identify information when no longer required, subject to legal and technical limitations.

9. Access, correction and complaints

You may request access to or correction of personal information we hold, or ask us to delete information where possible. Email hello@connwebstudio.com.au. We may verify your identity and aim to respond within 30 days.

If you have a privacy complaint, please contact us first. Where the Privacy Act applies and the matter is within its jurisdiction, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

10. Marketing emails

Commercial electronic messages are sent in accordance with the Spam Act 2003 (Cth), including applicable consent, sender identification and unsubscribe requirements. You can unsubscribe using the message instructions or contact us. We will action valid unsubscribe requests within the period required by law.

Operational emails about your enquiry, project or invoice may still be sent where appropriate.

11. Data incidents, links and changes

We will investigate suspected data breaches and comply with any applicable notification requirements, including the Notifiable Data Breaches scheme if it applies.

External websites linked from ours have their own privacy practices. Our services are directed to businesses and we do not intentionally seek personal information from children.

We may revise this policy and will publish the updated version and date on this page.

Contact details

Conn Web Studio
ABN 82 975 957 314
Echuca VIC 3564
hello@connwebstudio.com.au
0439 024 478