Frequently asked questions

Website Only starts from $3,200. Website + Digital Foundations is $5,500, including three months of management and support after launch.

You'll receive a fixed quote in writing before we begin, so you know exactly what's included and what you're paying. No surprises.

It's a custom website plus the digital systems your business needs, such as online bookings, payments, business email, enquiry forms and Google setup.

Rather than setting up things you won't use, I focus on the systems that make sense for how your business operates. Everything is designed to work together, with three months of support included after launch.

The complete package is $5,500.

A standard website takes about 6 weeks.

Your timeline begins on your start date, which is the day I have your signed agreement, your 50% deposit and your completed Website Workbook. Your remaining content and access are due within 10 business days after that, and having your information ready helps keep everything on schedule.

It's a detailed questionnaire that helps me understand your business, goals, branding, services, website pages, content and digital setup.

I send it with your proposal, and your answers give me the information I need to design a website that reflects your business and works for your customers.

You don't need to have everything figured out before completing it. We can work through anything you're unsure about.

That's okay! Many businesses are still pulling everything together when they first enquire.

We can talk through what you need during your discovery call. Depending on your package and project scope, I can help plan your content, work from your existing notes or recommend a photographer.

Website Only is best suited to businesses that already have their content ready. If you need more help preparing everything, we'll discuss the right option for you.

Your first draft is designed around the information you provide in your Website Workbook, including your brand, preferences and business goals.

You'll have the opportunity to review the design and request changes. Website Only includes two rounds of revisions, while Website + Digital Foundations includes three.

Additional revisions outside the agreed scope can be quoted separately at $150 per hour, with your approval before any extra work begins.

Your website and accounts remain in your name, so you're never locked out or dependent on me for access.

If something unexpected affects your project timeline, I'll communicate with you as soon as I'm able and arrange the next steps. Planned time away will be communicated in advance wherever possible.

When you work with Conn Web Studio, you work directly with me, from your first conversation through to launch and beyond.

Before becoming a web designer, I worked in administration and business support. I bring that experience into every build, thinking not only about how your website looks, but also how your customers enquire, book, pay and interact with your business.

You'll have one point of contact, a clear process and someone who understands the practical side of running a small business.

Squarespace is secure, reliable and designed to be easy for business owners to manage themselves.

Hosting, platform security and software updates are included in your Squarespace subscription, so you don't need to manage separate hosting or maintain plugins for everyday website functionality.

It's a great fit for many service-based businesses. If your project needs something more specialised, such as a large online store, I'll be upfront about whether Shopify, WordPress or another platform would be a better fit.

I specialise in service-based small businesses, including trades, allied health providers, coaches, consultants, beauty businesses and other local services.

My focus is on websites that clearly explain what you do, build trust with your customers and make it easy for them to enquire, book or pay.

If your business needs something outside my expertise, I'll tell you honestly.

Your website build is a one off investment, and the website belongs to you.

Squarespace charges its own subscription fee for hosting and running your website. Other services, such as your domain, business email or booking software, may also have separate subscription costs depending on what you use.

Website management from Conn Web Studio is optional. It starts from $249 per month on a 12 month term, then continues month to month, and includes your changes and updates, monitoring of your website's speed, health, content and SEO, and a monthly report. You can also request occasional help at $150 per hour with a 1 hour minimum.

Website + Digital Foundations includes your first three months of support after launch.

Yes. The standard payment structure is a 50% deposit to secure your project, with the remaining 50% due before launch or 6 weeks after your start date, whichever comes first. This keeps your project moving so your website is never left waiting. Invoices are due within 7 days, and if one is still unpaid 14 days after its due date, I will send a reminder and may then add a one off $35 late fee.

If you'd prefer to spread your payments out, let me know during your discovery call. We can discuss an alternative arrangement that suits your project and cash flow.

Sometimes content, feedback or approvals take longer than planned, and that is okay. Your balance is still due at the 6 week mark, and I will still complete everything in your scope, including your launch and handover.

Yes. Every website build includes reviewing your existing online presence to check that your business details, branding and messaging are consistent.

That includes checking relevant details on your Google Business Profile and social media pages, such as your business name, contact information and website links.

If you need help setting up or connecting these accounts, that can be included as part of Website + Digital Foundations.

Absolutely. I can rebuild your existing website on Squarespace, keeping what's working and improving what isn't.

A rebuild follows a similar process to a new website, including planning, design, revisions and launch.

If you're unsure whether you need a complete rebuild, start with my free 10-minute website check.

Yes! My free 10-minute website check is a simple two-page PDF guide you can work through yourself.

It helps you review the basics, including your website's buttons, contact forms, business details and how everything looks on mobile and desktop.

If you find something you're unsure about, you're welcome to get in touch.

Yes! I'm based in Echuca, Victoria, and work with small businesses right across Australia.

Most projects are completed remotely, so your location doesn't need to limit who you work with.

Both! If you're local to Echuca or Moama, we can arrange to meet in person.

For businesses elsewhere in Australia, we work together through video calls and email. It's how most of my projects run, and the process is designed to be straightforward wherever you're based.

Start by booking a free 15-minute discovery call or sending me a message about your business.

We'll talk about what you're looking for, what your website needs to do, your budget and whether I'm the right fit.

If you'd like to proceed, I'll send through your proposal and Client Website Workbook. Once your agreement is signed, your deposit is paid and your workbook is complete, we'll be ready to begin.

Book your free discovery call here.